AirNorth Communications Billing Policy
Customers will be emailed an invoice for services on the 5th day of every month. Invoices mailed via USPS are only available upon request. All invoices are Net-15. This is a bill-forward service, which means you are billed for the next month's (or period) access and payments should be made within a period of 15 days of receipt of the invoice. If the payment method is set through a credit card, payment for your service will be debited from your credit card automatically on your due date and a receipt will be sent to you.
Plans Associated with our Wireless Internet Service Agreement
$54.95/month Basic Service Plan (up to ≤1.5Mbps)
$74.95/month Standard Service Plan (up to ≤4Mbps)
Seasonal Rate
$19.95/month Seasonal Plan (less than dial-up)*
*Seasonal rates are available for up to 6 months. The seasonal rate provides minimal internet speeds to the service address that is enough to operate smart home thermostats, water systems, alarm systems etc.
Upgrading or Downgrading Account
You can upgrade or downgrade your internet service at any time. If you downgrade your service plan, prior payments will not be prorated. To change your current servcie plan, you can either call our office or email your request to our billing department and they will handle the request for you.
Late Notices & Service Fees
Late notices are sent to the email address of the primary account holder.
- Day 0: Invoice is generated for the month forward and emailed to the email address on file
- Day 15: Invoice reminder email - First overdue reminder
- Day 22: Invoice reminder email - Second overdue reminder
- Day 29: Invoice reminder email - Third overdue reminder and reminder that service will be suspended
- Day 30: Account Suspension - A late fee of $5.00 will be added to your invoice
- Day 45: Account termination notice - If account is not brought current service will be terminated
- Day 59: Final termination notice
- Day 60: Service terminated - Technician sent to location to reclaim equipment. $225 service restoration fee will apply
How to Reactivate Your Account
To reactivate a suspended account, see payment options below. Once the invoice has been paid, our billing department will reactivate your service within 24 hours.
Restoration After Termination
If you would like to restore service after the service has been terminated and the equipment has been reclaimed, a new site survey will need to be performed to determine if your signal quality is still sufficient enough to be able to provide a quality service. A $225 service restoration fee will apply.
Cancellation of Service
All service cancellations must be submitted in writing confirming the date and service address that is being cancelled. Once the cancellation request has been received our billing department will send a confirmation of receipt of the request and schedule a technician to reclaim the equipment after the end of the billing cycle.
Please note: All cancellation requests will be processed at the end of your established billing cycle. If you would like your equipment taken down prior to the end of your billing cycle simply state this in your email to the billing department and a technician will be scheduled. Removal of the equipment prior to the end of the billing cycle is provided as a convenience and does not mean a pro-rata refund will be issued. For refunds, please see the refund section above.
Accepted payment methods
AirNorth accepts most major credit cards (Visa, Mastercard, Discover) as well as checks. If the payment method is set through a credit card, payment for your service will be debited from your credit card automatically on 5th of every month and a receipt will be sent to you. If the check method is the preferred choice, there are two options: 1. Payments can be dropped off at our office or mail to the address below. 2. Payments can also be dropped off at The Shipping Store located on M-27 just south of Cheboygan, MI.
Mail-in payment address:
AirNorth Communications
218 N. Main St., Ste 102A
Cheboygan, MI 49721