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Fair Usage Policy

AirNorth's fair usage policy (“FUP”) is designed to prevent fraud and abuse of our products as well as provide the best internet experience to all of our customers. AirNorth’s products are for individual use only in accordance with the AirNorth Services Agreement and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

  • Re-selling bandwidth;
  • Sharing subscriptions between users whether wirelessly or wired to multi-tenant facilities;
  • Using service to download, view or access illegal materials such as torrents, copy written materials, content of adult nature that involves minors, bestiality, or voilent in nature
  • Unusual bandwidth usage patterns inconsistent with normal, individual subscription use, for example, constant streaming for extended periods of time

Why a Fair Usage Policy?

A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of AirNorth's Fair Usage Policy is to provide the optimum internet experience to all customers.

What happens in Fair Usage Policy?

Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.

On reaching the fair usage level, you will be contacted by an AirNorth representative to discuss your useage to determine whether the usage is being abused or your computer been infected with a virus or malware. If your computer has become infected your service will be suspended until the malicious software is removed from your computer. You can find a local provider to remove the virus/malware from your computer or our professional services team can assist for a fee.

Other practices may be relevant in determining Legitimate Use and AirNorth reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. AirNorth may at its option, terminate or suspend its relationship with you, and your use of any AirNorth product immediately if it determines you are using the product contrary to this FUP.

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